Project Focus Areas
In response to feedback from store teams, a national grocery retailer rolled out additional teams in two regions across Canada to provide operational support and boost local sales. Cascadia was engaged to help manage the change, advise on process redesign to seamlessly intergrate the new teams with existing corporate functions, and track their qualitative and quantitative impacts.
- Our Approach
- Refined roles, responsibilities, job descriptions, and operating processes for new department focused on supporting in-store training and development
- Identified and addressed pain points across several operations department teams
- Developed support tools and an executive business case to extend the new operating model nationally
The shift to the integration of new operations support teams was successful, resulting in an impressive ROI in the first year. Store feedback collected through focus groups and surveys suggests the new teams are providing considerable value.